Refund Policy – Motelrockas

At Motelrockas, we want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting a refund, including eligibility, processing times, and methods. By making a purchase on our website, you agree to adhere to this policy.

1. Eligibility for Refunds

To qualify for a refund, the following conditions must be met:

  • Return Period: The request for a refund must be initiated within 60 days from the date of delivery. Items returned after this period will not be eligible for a refund.
  • Condition of Items: Returned items must be in their original, unused condition with all tags, packaging, and accessories intact. Items that have been worn, washed, damaged, or altered (unless due to a manufacturing defect) will not be accepted for a refund.
  • Proof of Purchase: You must provide a valid receipt, order confirmation email, or order number to verify your purchase.
  • Exceptions: Certain items are non-refundable, including personalized products, intimate apparel, and clearance items marked as “Final Sale.” This will be clearly indicated on the product page at the time of purchase.

2. How to Request a Refund

To initiate a refund, follow these steps:

  1. Contact Customer Service: Reach out to our team at [email protected] with your order number, details of the item(s) you wish to return, and the reason for the refund request.
  2. Receive Return Instructions: Our team will review your request and provide a return authorization number (if approved) along with instructions for shipping the item(s) back to us.
  3. Ship the Item: You are responsible for return shipping costs unless the refund is due to a defective product, incorrect item, or shipping error on our part (in which case we will provide a prepaid return label).
  4. Return Delivery: Send the item(s) back to the specified address within 14 days of receiving the return authorization. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit.

3. Refund Processing

  • Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria (unused, original condition, etc.).
  • Processing Time: Approved refunds will be processed within 5–10 business days of inspection.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. For example, if you paid with a credit card, the refund will be credited back to that card.
  • Currency: All refunds are processed in USD (United States Dollars), matching the currency of your original purchase.
  • Timeline for Funds to Appear: The time it takes for the refund to reflect in your account depends on your bank or payment provider, typically 3–10 business days after processing.

4. Partial Refunds

Partial refunds may be issued in the following cases:

  • Items returned in damaged or incomplete condition (e.g., missing tags, parts, or packaging).
  • Items returned after the 60-day window but within 90 days (at our discretion, and subject to a 20% restocking fee).

5. Non-Refundable Items

The following are not eligible for refunds:

  • Items marked as “Final Sale” or clearance.
  • Personalized or custom-made products.
  • Intimate apparel (e.g., bras, underwear) for hygiene reasons.
  • Items returned without a valid return authorization.
  • Items lost or damaged in transit (unless shipped with a trackable method and proven to be our responsibility).

6. Contact Us

If you have questions about our Refund Policy or need assistance with a refund request, please contact our customer service team at:

[email protected]

Last Updated: August 16, 2025